The Hello Barbie Companion App Says, “Cannot Connect to the Internet,” Even Though My Internet Connection Appears to be Working Fine.

Last Updated: Dec 10, 2015 02:37PM PST
During the setup process your device is connected to your new Hello Barbie. If the Hello Barbie Companion App is closed while Hello Barbie is still connected to your device, the “Connection Error” will appear. Please take the following steps:
  1. Close the companion application
  2. Go to your device’s WiFi settings
  3. Reconnect to your WiFi network Re-open the Barbie Companion App
The error should be resolved and you can continue the setup process. In some cases, you may have to start the process over.
support@pullstring.com
https://cdn.desk.com/
toytalk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
Invalid characters found
/customer/en/portal/articles/autocomplete