- Close the companion application
- Go to your device’s WiFi settings
- Reconnect to your WiFi network Re-open the Barbie Companion App
The Hello Barbie Companion App Says, “Cannot Connect to the Internet,” Even Though My Internet Connection Appears to be Working Fine.
During the setup process your device is connected to your new Hello Barbie. If the Hello Barbie Companion App is closed while Hello Barbie is still connected to your device, the “Connection Error” will appear. Please take the following steps: