If this occurs during the Hello Barbie setup process, make sure the doll is properly charged. When putting Hello Barbie into connection mode make sure you see white flashing lights. If the lights flash blue, Hello Barbie has been reset and will automatically say, “My batteries need to recharge. Please connect me to the charging station.” Connect Hello Barbie to the charger and continue putting her into connection mode.
If this occurs during conversations or red lights appear, connect Hello Barbie to her charger, make sure that the charging cable is firmly connected to the doll, and that the orange charging indicator is illuminated.