Hello Barbie may occasionally encounter issues sending and receiving conversations. The issues may be based on signal strength, roaming, or Internet congestion. Usually the issues are brief and Hello Barbie will resume operation quickly. This can also occur when Barbie has been in connection mode for a long time or has timed out after a long period of inactivity. Turning Hello Barbie off and on again will enable the doll to resume normal activity.
In addition, you may get this message if Hello Barbie's batteries are low. If this is the case, please place Hello Barbie back on her charger.