The app won't run. Why not?

Last Updated: Jul 21, 2015 04:56PM PDT
If the app appears to be unresponsive during startup, or the speech interaction with the characters is not working, we suggest checking your Internet connection to make sure that you are online.

If you are still having problems, feel free to contact us at to let us know what the issue is and which device you’re seeing it on, then we’ll do our best to help.
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